Retail Account Manager

About the Role

We are seeking a Retail Account Manager to drive profitable partnerships between Tier 1 retailers and vendor partners through strong forecasting, analytics, inventory optimization, and cross-functional collaboration.

This role sits at the intersection of retail planning, supply chain execution, and vendor performance management. You will work closely with retailer merchandise and inventory planning teams, as well as vendor operations partners, to ensure the right product is in the right place at the right time—while continuously improving processes and results.

The ideal candidate is analytical, proactive, highly organized, and comfortable managing complexity in a fast-moving retail environment.

Key Responsibilities

Retail & Vendor Relationship Management

  • Build and maintain strong working relationships with retailer merchandise and inventory planning teams
  • Partner closely with vendor operations teams to ensure alignment on forecasts, inventory flow, and execution
  • Educate vendor partners on retailer-specific processes including planograms, advertising, shipping requirements, and system setups

Forecasting, Analytics & Inventory Planning

  • Analyze historical sales data and industry trends to forecast demand at the SKU and program level
  • Review monthly forecast roll-ups with retailer inventory planning teams and provide detailed analytical insights
  • Monitor in-stock performance and proactively develop strategies to prevent and resolve stock issues
  • Pull and analyze weekly POS reports to identify trends, risks, and opportunities

Supply Chain & Execution Excellence

  • Drive initiatives to improve on-time and right-quantity delivery
  • Monitor customer purchase orders and inventory flow
  • Analyze vendor performance metrics, identify root causes of issues, and drive corrective actions
  • Create and maintain new items within retailer systems

Operational & Financial Support

  • Maintain accurate records for pricing, program agreements, product details, vendor setups, and order status
  • Ensure internal accounting systems are updated with accurate shipping and invoicing information to support cash flow
  • Collaborate with other Retail Account Managers on complex problem-solving and best-practice development

Qualifications

  • 2+ years of experience working with Tier 1 retail partners
  • At least 1 year of experience in demand planning, inventory planning, or forecasting
  • Bachelor’s degree preferred
  • Strong analytical skills with the ability to interpret data and make actionable recommendations
  • Advanced Excel skills (sorting/grouping data, PivotTables, VLOOKUPs)
  • Clear, confident verbal communication and concise written communication skills
  • Highly organized, self-motivated, and able to manage multiple priorities independently
  • Working knowledge of retailer item management and inventory systems

The Ideal Candidate

  • Is detail-oriented and data-driven, but comfortable making decisions in fast-paced environments
  • Takes initiative and ownership of outcomes
  • Communicates effectively with internal teams, retailers, and vendors
  • Enjoys solving complex operational and inventory challenges
  • Has a continuous improvement mindset and looks for ways to streamline processes
  • Thrives in a collaborative, team-oriented culture

Why This Opportunity

  • Work directly with Tier 1 retailers and nationally distributed products
  • High visibility across retail, vendor, and internal leadership teams
  • Opportunity to influence inventory strategy, forecasting accuracy, and supply chain performance
  • Supportive, collaborative culture that values positivity, teamwork, and professional growth
  • Competitive benefits including insurance, retirement plan, and modern technology tools

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