Known for being the best MSP and Imaging Company in the SMB market, we are currently looking to add a Pre-Sales, Managed Services Engineer to our Team!  This is a senior position with a clear path to a Director role.  This client-facing position plays a pivotal role in working along side the sales team to close deals by providing technical expertise, crafting compelling service proposals, and designing detailed Statements of Work (SOWs).This position reports to the VP of Sales, and works closely with the Director of IT.  This role is located in our Minneapolis Office.

‍Sales Support and Deal Closure

  • Collaborate closely with sales teams to support the sales cycle, from initial client consultations to final contract negotiations.
  • Provide technical expertise during client meetings, articulating the value proposition of managed services (e.g., cloud solutions, cybersecurity, infrastructure management) to address client pain points and objectives.
  • Develop and deliver persuasive presentations, demonstrations, and proof-of-concept engagements to showcase service capabilities and differentiate from competitors.
  • Assist in overcoming client objections by proposing customized service models, pricing strategies, and risk mitigation plans.
  • Partner with sales to identify upsell and cross-sell opportunities within existing client accounts, driving revenue growth through expanded service offerings.

Statement of Work (SOW) Design

  • Lead the creation of comprehensive, client-specific Statements of Work (SOWs) in the SMB space that clearly defines project scope, deliverables, timelines, resource requirements, and service level agreements (SLAs).
  • Collaborate with technical teams, legal, and finance to ensure SOWs are accurate, feasible, and aligned with client expectations and organizational capabilities.
  • Translate complex technical requirements into clear, client-friendly language to ensure mutual understanding and agreement.
  • Incorporate risk assessments, contingency plans, and performance metrics into SOWs to mitigate delivery risks and ensure client confidence.
  • Review and refine SOWs during negotiations to accommodate client feedback while maintaining profitability and operational feasibility.

Service Delivery Recommendations

  • Work with our in-house NOC regarding end-to-end managed services solutions, including cloud infrastructure, cybersecurity, network operations, and 24/7 technical support, ensuring compliance with SLAs and industry standards.
  • Leverage automation, AI-driven tools, and monitoring platforms to enhance service efficiency and scalability.

‍Strategic Planning and Innovation

  • Develop and execute strategies to enhance service offerings, incorporating emerging technologies such as AI, zero-trust security, and hybrid cloud solutions.
  • Drive process optimization and automation initiatives to improve service delivery efficiency and reduce operational costs.
  • Align managed services roadmap with market trends, client demands, and organizational growth objectives.

‍Qualifications & Skills ‍Education

  • Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.

Experience

  • 10+ years of experience in IT service management, with at least 5 years in a senior leadership or client-facing role within managed services.
  • Proven success in supporting sales teams to close MS agreements.
  • Extensive experience designing SOWs for managed IT services, with a track record of delivering projects on time and within budget.
  • Delivering and presenting Heath Assessments.

Technical Skills

  • Deep understanding of IT operations, including cloud platforms (AWS/ Azure), cybersecurity frameworks, and ITIL service management practices.
  • Proficiency in service delivery tools including Autotask, IT Glue, BrightGauge, Breach Prevention Platform, and Salesforce.
  • Familiarity with contract management and SOW development processes, including risk assessment and SLA definition.

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