.png)
Position Summary
We are partnered with a growing organization seeking a dynamic Director of Account Management to lead their retail account portfolio and oversee a high-performing team. This individual will balance strategic leadership with hands-on execution, owning key customer relationships while driving operational excellence, process improvement, and team development. The ideal candidate thrives in a fast-paced retail environment and has experience supporting major national accounts.
What You’ll Do
- Lead, mentor, and develop a team of Retail Account Managers to drive performance, client satisfaction, and professional growth.
- Oversee execution of account strategies, ensuring alignment with organizational goals and consistent, accurate delivery across all programs.
- Maintain direct ownership of select high-visibility retail accounts, including day-to-day operations, communication, forecasting, and business planning.
- Partner cross-functionally with analytics, operations, supply chain, and other internal teams to deliver exceptional service to retail partners.
- Review and refine forecasting and demand planning processes to improve accuracy, profitability, and efficiency.
- Work closely with senior leadership to identify growth opportunities, strategic initiatives, and areas to expand account performance.
- Track, analyze, and report on key performance metrics, leveraging insights to inform decision-making and optimize results.
- Ensure account teams maintain accurate and up-to-date records on program agreements, pricing, inventory performance, and other key data.
- Champion process improvement, standardizing best practices and supporting scalability across the account management function.
- Foster a culture of accountability, collaboration, and continuous learning.
What You’ll Need
- Proven leadership experience with the ability to mentor, motivate, and hold teams accountable.
- Strong analytical mindset with the ability to interpret data, identify trends, and make informed decisions.
- Excellent communication and relationship-building skills with both internal teams and external partners.
- Proactive, strategic problem-solver who can remain hands-on with daily account activity as needed.
- Exceptional organizational and project management skills with strong attention to detail.
- Proficiency in MS Excel and familiarity with retail, supply chain, or inventory management systems.
What You’ve Done
- 6+ years of experience in Retail Account Management, Sales Operations, or related fields, including at least 1 year in a leadership role.
- Experience supporting major national retail accounts and managing vendor relationships.
- Demonstrated success building teams, improving processes, and driving measurable business results.
- Bachelor’s degree preferred.
